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Customer Service

Chamber of Commerce (The Netherlands): 72520914
VAT Number: NL859138574.B01
IBAN: NL78KNAB0257713824
BIC: KNABNL2H

Can I see the status of my order?

You will receice an order confirmation. When changing the status of your order you will automatically notified. You can also see the status after you log on to our website.
 
Can I cancel my order?
This is possible. Please contact as soon as possible via our contact form on our website. Your cancellation and refund of the purchase price will be processed as quickly as possible.

Can I return my order?
This is possible. Because you have 14 days right to return (or return period). Please contact as soon as possible via our contact form on our website. You will receive from us the information to return (a part of) your order. Please note: the cost of returning for your account. You get your purchase price refunded within 14 days.
 
Is the item in stock and what is the delivery time?
All items are shipped from stock. If an item is temporarily out of stock, then this is indicated in the article. If the item is in stock we will ship the order within 24 hours.

What is the delivery time of my order?
All items are shipped from stock. If an item is temporarily out of stock, then this is indicated in the article. If the item is in stock we will ship the order within 24 hours.
 
What are the shipping costs?
We use one set amount for each order in the Netherlands, namely € 2.95. So we keep it transparent for you.

Can my order be delivered to another address?
This is possible. When ordering you have the possibility to fill in a different delivery address.
 
I have received the wrong / damaged item, what to do?
Please contact as soon as possible via our contact form on our website. You will receive from us the information to send the article.
 
I have a complaint, what to do?
Please contact as soon as possible via our contact form on our website. You will receive a reply within 48 hours to solve your complaint. If you are not satisfied with the resolut of your complaint, we note that we are connected by Webshop Keurmerk.

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